Privacy Policy
Your privacy and the confidentiality of your business are our highest priorities. This policy outlines how we protect and handle your information.
Last updated: December 3, 2025
Data Protection
Enterprise-grade encryption and security for all your business communications.
Zero Data Mining
We never analyze, mine, or use your customer data for any purpose other than service delivery.
Compliance First
HIPAA-ready, SOC 2 Compliant infrastructure and practices.
Information We Collect
Business Information
- • Business name, address, and contact information
- • Staff names and roles
- • Services offered and business specializations
- • Business hours and call handling preferences
Call Data
- • Caller phone numbers and basic contact information
- • Call transcripts (encrypted and stored securely)
- • Appointment scheduling information
- • Call routing and transfer logs
Integration Data
- • CRM data synced with your permission
- • Calendar and scheduling system data
- • Workflow automation data
How We Protect Your Information
Technical Safeguards
- • End-to-end encryption for all communications
- • SOC 2 Compliant infrastructure
- • Regular security audits and penetration testing
- • Multi-factor authentication for all access
- • Automated data backup with encryption at rest
Contractual Safeguards
- • Business Associate Agreements (BAAs) available for HIPAA compliance
- • Confidentiality agreements with all personnel
- • Regular compliance training and certification
- • Data processing agreements for applicable jurisdictions
Data Usage and Sharing
Our Commitment:
We never sell, rent, or share your customer data with third parties. Your information is used solely to provide our AI automation services to your business.
Permitted Uses
- • Answering calls and scheduling appointments for your business
- • Providing call summaries and transcripts to authorized personnel
- • Syncing data with your authorized integrations
- • System maintenance and security monitoring
- • Compliance with legal obligations (court orders, subpoenas)
Your Rights
- • Access: Request copies of all data we have about your business
- • Correction: Update or correct any inaccurate information
- • Deletion: Request deletion of your data (subject to legal retention requirements)
- • Portability: Export your data in a standard format
- • Restriction: Limit how we process your information
Legal Industry Addendum
The following additional privacy provisions apply to law firms and legal professionals:
Attorney-Client Privilege
We understand and respect the sacred nature of attorney-client communications. Our systems are designed to maintain privilege protections and confidentiality requirements specific to legal practice.
Legal Practice Information
- • Attorney names and bar numbers (for verification purposes only)
- • Practice areas and legal specializations
- • Conflict of interest screening data (when enabled)
Legal-Specific Safeguards
- • Attorney work product privilege protections
- • Bar Association compliant data handling
- • Conflict of interest screening protocols
- • Model Rules 1.6 confidentiality compliance
Contact Information
For privacy-related questions or to exercise your rights: