Terms of Service
Professional terms designed for businesses of all types. Clear, comprehensive, and compliant with industry standards.
Last updated: December 3, 2025
Professional Standards
Enterprise-grade protections for businesses of all sizes
Service Guarantees
99.9% uptime SLA with comprehensive liability coverage
Industry Compliance
HIPAA-ready with industry-specific compliance options
Legal Protection
Comprehensive indemnification and liability limitations
Service Agreement
This Terms of Service Agreement ("Agreement") is entered into between ODEUO AI ("Company," "we," "us") and the subscribing business or professional ("Client," "you," "your").
1. Service Description
ODEUO AI provides artificial intelligence-powered receptionist and business automation services, including:
- • 24/7 call answering and customer intake
- • Appointment scheduling and calendar management
- • Call screening and routing to appropriate personnel
- • Business information responses and FAQ handling
- • Secure message taking and customer communication
- • CRM integration and lead management
- • Custom workflow automation
2. Service Level Agreement
- • Uptime Guarantee: 99.9% monthly uptime
- • Response Time: Calls answered within 3 rings
- • Message Delivery: Urgent messages delivered within 5 minutes
- • System Recovery: Maximum 4-hour recovery time for outages
3. Client Responsibilities
- • Provide accurate business information and call handling instructions
- • Maintain current licenses and certifications as required by your industry
- • Review and approve AI responses for accuracy
- • Promptly respond to urgent customer matters
- • Comply with applicable industry regulations and standards
4. Confidentiality and Security
We maintain the highest standards of confidentiality consistent with enterprise security requirements:
- • All communications encrypted in transit and at rest
- • SOC 2 Compliant security controls
- • Business Associate Agreement (BAA) available for HIPAA compliance
- • Regular security audits and compliance reviews
- • Incident response and breach notification procedures
5. Limitation of Liability
Important Limitations:
Our liability is limited to the monthly service fees paid. We maintain professional liability insurance but cannot be held responsible for business losses arising from your operations. You retain full professional responsibility for all customer matters and business decisions.
6. Termination
- • Either party may terminate with 30 days written notice
- • Immediate termination for material breach
- • Data export provided within 30 days of termination
- • Secure data deletion within 90 days unless legally required to retain
7. Indemnification
Client agrees to indemnify Company against claims arising from: (a) Client's violation of applicable laws or regulations, (b) unauthorized modifications to service protocols, (c) failure to supervise AI interactions as required by applicable industry standards, and (d) any professional liability claims related to Client's business operations.
8. Governing Law
This Agreement is governed by the laws of the State of California and subject to the jurisdiction of California courts. Any disputes will be resolved through binding arbitration under the American Arbitration Association Commercial Rules.
Legal Industry Addendum
The following additional terms apply to law firms and legal professionals using ODEUO AI services:
Professional Responsibility Compliance
Ethical Safeguards for Legal Practices:
- • No legal advice provided by AI system
- • Attorney-client privilege protections maintained
- • Conflict of interest screening protocols available
- • Compliance with Model Rules 1.1, 1.6, and 5.3
- • Bar Association compliant communication handling
Legal Practice Client Responsibilities
- • Maintain current attorney licensing and bar standing
- • Comply with applicable legal ethics rules
- • Supervise AI interactions as required by Model Rule 5.3
- • Ensure proper disclosure of AI use to clients as required
Legal Practice Liability
We cannot be held responsible for legal malpractice claims arising from your practice. You retain full professional responsibility for all client matters. Legal professionals must maintain their own malpractice insurance coverage.
Legal Practice Indemnification
In addition to the general indemnification terms, legal professionals agree to indemnify Company against claims arising from: (a) violation of professional conduct rules, (b) failure to supervise AI interactions as required by applicable ethics rules, and (c) any legal malpractice claims related to your legal practice.
Contact Information
For questions about these terms or compliance:
Legal Department: [email protected]
Phone: (415) 980-8022